Job Description

Answerscalls from customers and schedules transportation appointments. Enters datainto scheduling system. Assists customers with other inquiries regardingtransportation services such as ETA's, activating will calls, andcancellations.

Duties:
•Accurately enters customer and trip data into the scheduling software system.
•Assist customers scheduling transportation to and from doctor appointments,hospital visits, nursing homes, and other locations.
•Maintains knowledge of ongoing programs, pricing, and procedures.
•Meets or exceeds all performance targets for the call center.
•Works with Dispatch to ensure customers are picked up within committedtimeframe.
•Follows approved policies and procedures to complete daily tasks.
•Cancels trips and notifies Dispatch immediately upon customer notification ofcancel.
•Follows call center attendance guidelines.
•Maintains a positive attitude and friendly, professional tone while speaking tocustomers and co-workers.
•Completes any other tasks or duties assigned to them or asked of them.

Skills/Qualifications:
•Customer Service Experience, Computer Knowledge, Quality Focus, ProblemSolving, Good Oral and Written Skills, Listening, Phone Skills, Multi-tasking,Organization and Time Management Skills.

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experiencelevel:

• No experience needed

GO RIDE LLC

Job Tags

Immediate start,

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